YeMart App Terms and Conditions

1. INTRODUCTION

1. 1.1 These Terms and Conditions apply to the 'YeMart' mobile application (the App) provided by Ye Group Tech Pty Limited (ABN: 73 681 395 675) (Ye Group, we, us, our). Please read these Terms and Conditions carefully.
2. 1.2 The App is a software application for use with compatible iOS and Android devices (Device).
3. 1.3 When you download and use the App for the first time, you will be asked to create an account with Ye Group (a Ye Group Account). As part of the account registration process, you will be asked to agree to these Terms and Conditions.
4. 1.4 Similarly, if you have an existing Ye Group Account, when you use the App for the first time, you will also be asked to agree to these Terms and Conditions.
5. 1.5 If you do not agree to these Terms and Conditions, you must not access, or must stop accessing, the App.
6. 1.6 You must not do anything with the App which is not expressly permitted by these Terms and Conditions.
7. 1.7 Ye Group reserves the right to suspend or terminate the App, discontinue any features or functionalities (Features) of the App or your specific Ye Group Account, with or without cause or notice, at any time if Ye Group suspects fraud or illegality and in any other circumstances where Ye Group considers it reasonably necessary to do so.
8. 1.8 Structure of these Terms and Conditions explained
   1. Part A of these Terms and Conditions set out the general terms that apply to your use of the App.
   2. Part B of these Terms and Conditions sets out the terms that apply to certain Features that may be available on the App from time to time. Terms applying to any new Features introduced will be added to Part B and notified to you in accordance with section 13. Features on the App can be used, in accordance with their terms, for and in Ye Group stores in Australia (YeMart Stores). Most Features will require you to scan your QR code which you can access upon opening the App and using the "Home" button.

2. YE GROUP ACCOUNT

2.1 How do I set up a Ye Group Account?

1. To use the App you must have a Ye Group Account.
2. To register a Ye Group Account and use this on the App you must:
   1. have an internet-enabled compatible iOS (iOS 12 or later release) or Android (Android 9 (Pie) or later release) Device;
   2. download the App from the Apple or Google Play app stores;
   3. provide the requested information including your name, email address and date of birth. You must ensure that all information that you provide when you register your Ye Group Account and use the App is accurate, complete, current and not misleading; and
   4. create an account password which must include lowercase and uppercase characters, a digit and/or special character and be at least 8 characters.
3. As part of the Ye Group Account registration process, we will verify your email address by sending you a verification email. You will need to verify your email before continuing with the registration process.
4. Each person can only register one Ye Group Account. Ye Group may block or suspend one or more Ye Group Accounts that are associated with the same person. Your Ye Group Account is personal to you and cannot be assigned.
5. We reserve the right to refuse to register a Ye Group Account for any reason.
6. Ye Group Accounts using temporary email addresses are not permitted, and registration will be refused.
7. Devices that are 'jailbroken' or 'rooted' are prohibited from using the App and will be blocked from using the App.

2.2 Ye Group Account Security

1. You must take steps to secure your Device(s) on which the App has been downloaded and your Ye Group Account credentials.
2. You are responsible for ensuring that:
   1. your password is kept secret and secure (e.g. not recorded with or on your Device), not easily guessed or deciphered (e.g. your date of birth), and not shared with another person;
   2. you are the only person that uses your Ye Group Account. You must not authorise anyone else to use your Ye Group Account;
   3. you only log onto your Ye Group Account on one Device at any time;
   4. your Ye Group Account information is updated if your details change.
3. You should take steps to re-secure your Ye Group Account (including by changing your password) if:
   1. your Device is lost or stolen; or
   2. you suspect or become aware that your Ye Group Account or credentials have been compromised.
4. Ye Group is entitled to assume that the person who logs in to your Ye Group Account with the correct password is you, and we are not responsible for any unauthorised activity on your Ye Group Account (including any loss or damage) by such person except to the extent the loss of damage is caused or contributed to by the negligent act or omission of Ye Group. We may refer fraudulent or abusive or illegal activity to the relevant authorities.
5. Ye Group may add, vary, enforce or implement any security measures to the App as Ye Group considers appropriate from time to time. These measures may vary the way you use the App.
6. Security of the App is important to Ye Group. However, Ye Group cannot guarantee that the App or its Features will always be available, fault-free and secure or that it will be free from viruses or other harmful programmes.
7. By using the App, you acknowledge that you are aware of, and accept this risk, including the risk that a third party may gain access to your Ye Group Account which contains your personal and confidential information.

2.3 Inactive accounts

Ye Group reserves the right to terminate, delete or suspend your Ye Group Account if it remains inactive for an extended period. We will attempt to notify you through your Ye Group Account or email that you used to register for the account before terminating, deleting or suspending your account due to inactivity. If we delete or terminate your Ye Group Account, we may also delete your personal information associated with the Ye Group Account.

3. YEMART APP

3.1 Keeping the App up to date

We release new versions of the App from time to time. Please keep the App updated to the most current version at all times. Older versions of the App may not function properly, or at all.

3.2 Mobile data usage

The App requires mobile internet connectivity to function properly. It will consume data from your mobile device. You are responsible for any data charges that you may incur in using the App.

3.4 Location information

Some Features of the App may require you to consent to Ye Group and our third party service providers accessing information about your current location. For example, the App may require information about your current location to help you find your closest Ye Group Store and your location data across time when you shop at a Ye Group Store using YePay.

Ye Group collects and uses your location information via Bluetooth and location tracking to provide the functionalities of those Features. The Features may implement software components (for example mapping services) that are provided by third parties. Those third parties may gather and report information about you in connection with your use of the App for the purpose of providing those components.

The App will seek your permission by a pop-up message on your Device, and you indicate your consent by enabling location services and giving the App the requested permission through your Device's native operating system. You can also change these settings from time to time directly on the Device's operating system.

If you do not enable location services and give the App the requested permissions, then certain Features of the App may not function properly, or at all.

You must not manipulate the location information reported by your Device when using the App (even if such manipulation is a feature of the Device, for example, under "developer options"). Ye Group may suspend or cancel your Ye Group Account if Ye Group has reasonable grounds to suspect that the location information reported by your Device has been manipulated.

4. ADVERTISING

1. 4.1 You acknowledge and agree that:
   1. the App may feature advertisements from Ye Group and/or Ye Group's selected third parties from time to time; and
   2. Ye Group is not responsible for the content of any third party advertisements, nor the content of any website or other materials that may be linked to by third party advertisements, and you view such third party websites and materials at your sole risk.
2. 4.2 The App may also send push notifications to you via your Device's native operating system (for example, to notify you of a promotion available at a nearby store, or to remind you of upcoming expiry of promotions). Depending on your Device's native operation system and your settings, these push notifications may appear as a pop up box, a "badge" on the Apps icon or a message in the notification centre of your Device. You can manage push notifications directly in the settings of your Device.

5. PRIVACY

The types of personal information we may collect

1. 5.1 We collect personal information directly from you when you register for a Ye Group Account, and when you use the App.
2. 5.2 The personal information that we collect from your Ye Group Account and your use of the App includes:
   1. your name, email address, date of birth, mobile number, payment details and other information that you provide when registering a Ye Group Account and use the App;
   2. if you have consented (see paragraph 3.4 above) and you have the App running, your location data;
   3. other information that you provide, and information about the choices that you make, in relation to the specific Feature that you use;
   4. if you utilise any Feature on your App to process or conduct transactions, the transaction information processed through that Feature;
   5. information about the way you use the App and your settings preferences; and
   6. technical information about your Device, such as your operating system version, Device type and model.
3. 5.3 We may also collect photos of your face that you upload on the App (see section 17.5).
4. 5.4 When you walk into a Ye Group Store that uses YePay check-out free shopping technology, we use cameras to collect information about your visit, including information about your movement around the store and the items you interact with and purchase. For details of the information that we collect and how we use that information see the 'Information We collect in stores automatically' section of Ye Group's Privacy Policy (available at http://www.yegrouptech.au/privacy-policy).
5. 5.5 Some Features may collect sensitive information from you. You will be notified of this, and Ye Group's purpose of collection, when you first use such Feature. By continuing to use the Feature, you consent to Ye Group collecting such sensitive information from you for the stated purpose.
6. 5.6 Ye Group may collect personal information about you from different sources (other than through the App) such as your interaction with Ye Group through Facebook, any other social media and/or Google or any of our trusted partners.
7. 5.7 If you choose not to provide your personal information to us, you may not be able to use some or all of the Features or services available as part of the App, receive updates from Ye Group or have Ye Group answer or respond to your enquiry or request.

Using and disclosing your personal information

1. 5.8 We may collect, use and disclose your personal information for the purpose of:
   1. verifying your identity;
   2. providing Features and our services related to the App (including to personalise those Features and services);
   3. processing transactions and payments;
   4. administering your Ye Group Account;
   5. providing you with recommendations (including personalised recommendations) in relation to Ye Group products or services and other marketing related purposes; and
   6. dealing with your enquiries and requests.
2. 5.9 We may also use and disclose your personal information for any other purposes set out in paragraphs 17.5 to 17.6 below and in Ye Group's privacy policy (available at https://www.yegrouptech.au/privacy-policy).
3. 5.10 If Ye Group holds personal information about you that it has collected from different sources (other than through the App), Ye Group may combine this personal information into a single record.
4. 5.11 We may, from time to time, seek your consent for you to receive direct marketing communications from us about our products and services that we consider may be of interest to you. If you have given your consent (including in your previous dealings with Ye Group and our products or services), then we may send you direct marketing communications, and may collect, use and disclose your personal information for such purpose. At any time you can opt-out of receiving marketing communications from us, by contacting us (see the details at section 15 below) or by using opt-out facilities provided in the marketing communications.
5. 5.12 We may disclose your personal information to:
   1. external service providers and marketing organisations (and have those third parties collect your personal information on our behalf via their software);
   2. our trusted partners, franchisees, suppliers, dealers, distributors and other third parties with whom we have commercial relationships,
   for the purposes of:
   1. providing the App and its Features and services;
   2. making it easier for you to deal with our franchisees and trusted partners;
   3. our business function and activities;
   4. where you have consented, direct marketing purposes; and/or
   5. any other purposes as set out in Ye Group's privacy policy (available at https://www.yegrouptech.au/privacy-policy).
6. 5.13 We may also disclose your personal information as a part of the management of the App to our contractors, third party service providers and agents who supply to us administrative services in connection with the App and also to other parties to whom we are authorised or required by law to disclose information.
7. 5.14 Some of our service providers operate in overseas locations (predominantly the United States of America, Singapore, European Union and China) and we may therefore need to disclose or transfer your information overseas in order to receive these service provider services. Where we share your personal information with such entities, we will do so in compliance with Australian privacy laws and will take reasonable steps to ensure that such entities agree to similarly protect that information.
8. 5.15 We will otherwise collect, hold, use and disclose your personal information in accordance with Ye Group's privacy policy (available at https://www.yegrouptech.au/privacy-policy) which contains details of how you can access information we hold about you, how you can ask for any information to be corrected, and the process we follow to respond to any complaints about our management of personal information. Ye Group's privacy policy may be updated from time to time. We will notify you of the change and publish the updated policy to our website which is accessible via the above link.

6. INTELLECTUAL PROPERTY

1. 6.1 Ye Group owns or has obtained a valid licence to use all copyright, trademarks and other intellectual property rights in connection with the App. All rights of ownership over and in respect of the App (other than the right to use the App in accordance with these Terms and Conditions), will remain solely with Ye Group and/or its licensors (as the case may be).
2. 6.2 Ye Group grants you a non-exclusive and personal licence to use the App and its available Features in accordance with these Terms and Conditions. You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the App, including any content in the App, except as permitted by statute or with our prior written consent.
3. 6.3 Ye Group is not required to provide any documentation, support, telephone assistance, or enhancements or updates to the App.

7. THIRD PARTY TERMS AND LICENCES

This section contains detailed information about third-party software components and their respective licenses. For brevity in this HTML version, I've summarized the key points below. The full license details are available in the original document.

8. APPLE APP STORE TERMS

If you obtained the App from the Apple App Store, specific terms apply regarding Apple's role and responsibilities. Apple is not responsible for the App's content, maintenance, or support - these remain solely with Ye Group.

9. GOOGLE AND GOOGLE PLAY TERMS

If you obtained the App from Google Play, specific terms apply. Google is not responsible for the App and will not handle support or maintenance. All issues should be directed to Ye Group.

10. TERMINATION

1. 10.1 Ye Group reserves the right to suspend or terminate the App, any functionality of Features of the App, with or without cause, at any time. In these circumstances Ye Group will notify you as soon as practicable via email.
2. 10.2 In addition to our right to terminate in section 10.1, we may suspend or terminate your Ye Group Account immediately where you fail to comply with a material term in these Terms and Conditions or where we reasonably suspect that you are misusing the App.
3. 10.3 If Ye Group suspends or terminates your Ye Group Account, you are not permitted to create a new Ye Group Account to circumvent the suspension or termination.
4. 10.4 Ye Group may from time to time phase out support for Devices or operating system versions that are old or obsolete.
5. 10.5 Upon termination of this agreement, your licence to use the App immediately ends and you must delete the App from your Device.
6. 10.6 You can delete the App from your Device at any time but that does not delete your Ye Group Account.
7. 10.7 You must notify Ye Group by email to customer_service@yegrouptech.au if you wish to permanently cancel your Ye Group Account.

11. YOUR STATUTORY RIGHTS

12. LIABILITY

This section outlines Ye Group's limitations of liability. Key points include:

• Ye Group's liability is limited to AUD$10 (with specific exceptions)
• Users are responsible for indemnifying Ye Group against certain claims
• Various exclusions apply for different types of losses and damages

13. CHANGES TO THESE TERMS AND CONDITIONS

Ye Group may amend these Terms and Conditions from time to time. For minor changes, continued use of the App constitutes acceptance. For significant changes, your explicit consent will be required.

14. GENERAL

This section covers general legal provisions including compliance requirements, jurisdiction (Queensland, Australia), and other standard terms.

15. CONTACT

16. APP OFFERS TERMS AND CONDITIONS

Introduction

The App may offer exclusive offers that are redeemable at selected Ye Group Stores in Australia. These can include free items, discounts, or multi-buy offers.

Redeeming Offers

To redeem an offer:

1. Purchase the relevant items subject to the offer
2. Meet any prerequisites under the applicable terms
3. Upon exiting the store, YePay will automatically apply matching offers and adjust the price accordingly

17. YEMART SERVICE TERMS AND CONDITIONS

1. 17.1 The App includes a Feature that allows you to self-checkout (YePay) when purchasing products at Ye Group Stores.
2. 17.2 YePay is available at all Ye Group Stores.
3. 17.3 YePay allows you to automatically pay for all items that you leave the store with.
4. 17.4 Activation of YePay is automatically included when you set up your Ye Group Account using the App:
   1. You must be:
      1. at least 18 years old, and have the capacity to enter into a legally binding agreement with us; or
      2. if you are under 18 years of age, you must obtain your parent or legal guardian's consent before registering an account with us and using the Pay & Go Feature.
   2. You need to download the latest version of the App on your Device.
   3. You need to follow the steps in the registration process including:
      1. providing your mobile number;
      2. taking a photo of your face and uploading it to the App (Photo). You cannot activate and use YePay unless you upload the Photo;
      3. at your option, provide payment details. For activation purposes you don't need to provide payment details, however you will not be able to complete transactions using YePay until payment details are provided. However, if payment details are not provided and you have Apple Pay or Google Pay enabled on your Device, these will be automatically used as the default payment method, and we will not ask you to add another payment method.
5. 17.5 The Photo will be:
   1. vetted by an algorithm to ensure it is a valid human face so that your registration can be approved; and
   2. stored by Ye Group for use in accordance with section 17.5.
6. 17.6 You may be prompted to enable biometrics as part of the YePay registration process. This is to sign into the App faster and more securely. Enabling biometrics is optional. The biometric information is stored on your phone and is not transmitted to or accessible by Ye Group.
7. 17.7 To pay for the YeMart Products using the App, you must:
   1. register an eligible credit card or debit card (Eligible Card). You can also check whether your credit or debit card is eligible by entering its details on the online checkout screen. If your card is not eligible it will be rejected as a payment method; or
   2. pay using any other payment method listed on the online checkout screen; or
   3. have Apple Pay (on iOS devices) or Google Pay (on Android devices) enabled on your Device. These will be automatically used as the default payment method if you do not register an Eligible Card, and we will not ask you to add a payment method.
8. 17.8 Each time you use YeMart, you authorise a temporary hold against that Eligible Card (Pre-Authorisation Hold). The Pre-Authorisation Hold will be $20. When your transaction is finalised, your Eligible Card will be charged the full value of the items in your virtual basket after any loyalty offers and rewards are applied. An e-receipt will issue to your nominated mobile number or email address.
9. 17.9 Ye Group is not responsible for and has no control over the time it takes for your card issuer or bank to release any Pre-Authorisation Hold. Please contact your bank if you have any questions.
10. 17.10 All payments via YePay are processed by our third-party provider and are processed pursuant to the following conditions:
    1. You must be fully entitled to use your Eligible Card.
    2. It is your responsibility to ensure that your Eligible Card details are valid and up to date and that sufficient funds or credit facilities are available at the time the payment is processed to cover the purchase.
    3. Payment for the purchase will be processed immediately.
    4. Ye Group reserves the right to obtain validation of your payment details before approving your payment and carry out security checks from time to time. If your Eligible Card triggers fraud prevention protocols (for example, your credit or debit card has expired or has been reported stolen by your bank) or your Eligible Card cannot be used for any other reason, your transaction will be cancelled. You will be notified via the App that your payment was unsuccessful.
    5. Ye Group does not store details of your Eligible Card. All payment information is collected, processed and stored by our third-party service provider (Stripe) to ensure that your transactions are processed as required.
    6. Ye Group reserves the right to investigate all accounts where we suspect incorrect or fraudulent activity has occurred. If we reasonably suspect fraud or illegality, we reserve the right to block your use of the YePay Feature by suspending your Ye Group Account or preventing use of the YeMart App. We may also prevent use of a Ye Group Account where we reasonably believe that allowing it to be used may cause harm to any person (including Ye Group or a Ye Group store).
    7. A Pre-Authorisation Hold may be made each time you open the YeMart App to access a Ye Group store. In some cases, this may result in multiple Pre-Authorisation Holds – for example, if you cancel a payment authorisation, or a payment authorisation times out, and you then proceed with another payment authorisation to make an in-App purchase using your Eligible Card.
    8. If you wish to query a recent YePay transaction, and you used the App to process payment you can go to the App Help & Support section, select YePay and then select the transaction in question. This will open an email on your mobile device and enable you to email us your query. Please add a description of the issue to help us to resolve the matter as quickly as possible.
    9. Ye Group is entitled to rely on any purchase made using YePay or your Ye Group Account as authorised by you. Ye Group is under no obligation to check that any purchase, instruction, or confirmation made through your account is made by you. We are not responsible for any unauthorised activity on your Ye Group Account (including any loss or damage), except to the extent the loss or damage is caused or contributed to by the negligent act or omission of Ye Group. We may refer fraudulent, abusive or illegal activity to the relevant authorities.
11. 17.11 The price of YeMart Products displayed within the App should match in-store prices. This includes store-wide promotions but excludes instore discounted products. However, any price displayed is subject to change without notice and there may be a short time lapse between any price change and the update of the price which is displayed in the App.
12. 17.12 If there is a discrepancy between the in-store price and the price charged to you as shown on your receipt, you may contact Ye Group Customer Service either by clicking on the 'More' tab then 'Help & Support', 'Contact Us' and 'YePay' in the App or by email at: customer_service@yegrouptech.au.
13. 17.13 Ye Group reserves the right to amend any pricing errors in the App that arise, for example, due to human error or computer malfunction. Ye Group will notify you of any error in pricing and you may elect not to purchase any goods where the price has been corrected.
14. 17.14 Ye Group goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
15. 17.15 The return of goods process in section 17.14 is in addition to any rights and remedies you may have in respect of any breach of a Non-excludable Term (see section 11) or otherwise at law.
16. 17.16 You may return damaged or faulty products to the store the product was purchased from together with your proof of purchase.
17. 17.17 We will process any refund and issue a refund to your original payment method. Cash refunds will not be issued for YePay purchases.
18. 17.18 Refunds will not be provided for change of mind.

Last updated: 1 July 2025
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